Terms and Conditions | Shop

Delivery

When will I get my order?

Usually, it takes 3–7 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows:

• USA: 3–4 business days
• Europe: 6–8 business days
• Australia: 2–14 business days
• Japan: 4–8 business days
• International: 10–20 business days

  
Due to the current pandemic, fulfillment times for all products may be longer than usual and may continue to increase until things get back to normal. We’re seeing delays in our supply chain, including distributors and shipping carriers as the entire industry is facing considerable challenges.

Where will my order ship from?

We work with an on-demand order fulfillment company with worldwide facilities.

Will I be charged customs for my order?

An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.

My order should be here by now, but I still don’t have it. What should I do?

Before getting in touch with us, please help us out by doing the following:

• Check your shipping confirmation email for any mistakes in the delivery address
• Ask your local post office if they have your package
• Stop by your neighbours in case the courier left the package with them

  
If the shipping address was correct, and the package wasn’t left at the post office or at your neighbor’s, get in touch with us at orders@fx-pm.com with your order number. If you did find a mistake in your delivery address, a replacement order can be sent as soon as the original undelivered order is returned to us. We can then send you a replacement order, but shipping will be at your own cost.

Orders

How are your products made?

We work with a very reputable print-on-demand dropshipping entity. They have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently.

How do I track my order?

You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, contact us at orders@fx-pm.com.

I received a wrong/damaged product, what should I do?

We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at orders@fx-pm.com within a week of delivery with photos of the damaged product, your order number, and any other details you may have about your order. We will then get back to you with a resolution as soon as possible.

Returns

What is your return policy?

We don’t offer returns or exchanges, but if there is something wrong with your order, please let us know by contacting us at orders@fx-pm.com.

Do you offer refunds?

Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at orders@fx-pm.com with photos of wrong/damaged items and will do our best to resolve the issue for you.

Can I exchange an item for a different size/color?

At this time, we don’t offer exchanges. If you’re unsure which size would fit better, please review our size guide — available as a link on the product page. Though rare, it is possible that an item you ordered was labelled incorrectly. If that’s the case, please let us know at orders@fx-pm.com within a week after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund.

COVID specific guidelines

In accordance with current pandemic guidelines, we will not accept returns of sealed goods which were unsealed after delivery and thus aren’t suitable for return due to health protection or hygiene reasons.